#Salesforce #Spring’24 Release – Customize Omni Supervisor for Your Supervisors’ Unique Requirements with Configurable Tabs.

Post Views: 14

1. Set which tabs each supervisor views and their order in Omni Supervisor.

2. Supervisors exclusively using skills-based routing can skip the queue backlog, while those not concerned with skills can hide that tab.

3. Create a “Wallboard-only” version to restrict specific agents’ access.