#1MinRead #Salesforce Omni-Channel’s revamped UI offers a more efficient agent experience with an inbox-style layout for better work item status visibility. This enhancement enables seamless agent workflow, allowing them to pause tasks for more urgent items & provides supervisors with a streamlined summary wallboard.

To enable this, go to Setup–>Omni-Channel Settings–>Enhanced Omni-Channel Routing.

References & Useful URLs

For Related Winter’24 Release Note Article visit: Click Here